Return Policy


Thank you for shopping at our online store at www.ogenki.com.my
If you are not entirely satisfied with your purchase, we are here to help.




Condition of Returns/Refund

i) All products sold are NOT RETURN AND REFUNDABLE except for wrong products shipping. You have five (5) days to return an item from the date you received it. 

When the product receive isn't same with what you ordered, you could: 

a. Return back - Please send your parcel via a delivery method which allows tracking. We will bear the postage/ courier fees for return item. 

b. Once received the returned items, we will send out the exact product to you within two (2) working days. 

ii) If you don't enjoy our snack, you may contact us to give your valuable opinion and suggestion.